Customer Support

Connect with our responsive customer success team whenever you need help getting the full value out of your PlexTrac instance.

All PlexTrac clients have the benefit of a spectrum of services to ensure their success.

Customer Success Manager

Enjoy an assigned CSM with deep industry knowledge as your primary contact from onboarding to full implementation and beyond, performing recurring check-ins and training throughout the relationship.

Templating Services

Easily customize your report export templates without code. Find everything you need to get started on our product documentation site. Need further assistance? PlexTrac’s Professional Services team is happy to help with unique customization needs.

Customer Portal

Use the Customer Portal for a unified experience for documentation and support requests with a growing library of Knowledge Base articles and skilled technical support team to resolve tickets.

Training Resources

Access a wealth of content to help you maximize your PlexTrac instance, including demo videos, blogs, webinars, tips and tricks, and more in addition to extensive product documentation.

“

The support team has been responsive, expedient, and generally super helpful. It’s great to see the community rally behind feature ideas and then see those come to fruition. Working with PlexTrac been a great vendor experience in regard to feature requests. PlexTrac is doing a great job listening to their customer feedback.”

— Alex Boyle, Senior Manager, Offensive Security at Early Warning Services

Support

Mon – Fri (except holidays)
6am – 6pm MST
support@plextrac.com

Documentation Portal

Wiki-style Knowledge Base articles covering all angles of PlexTrac platform use.

Customer Portal

A unified experience for documentation, submitting and tracking support requests.