PlexTrac is committed to ensuring the security of our clients by protecting their sensitive information.
This policy is intended to provide security researchers with clear guidelines for conducting vulnerability discovery activities and to convey our preferences for reporting vulnerabilities within the platform.
The Vulnerability Disclosure Policy describes the different systems and types of research PlexTrac authorizes, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.
We encourage you to contact us to report potential vulnerabilities in our systems and ask any questions you may have.
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, we will work with you to understand and resolve issues quickly, and PlexTrac will not recommend or pursue legal action related to your research.
Should legal action be initiated by a third-party against you for activities that were conducted in accordance with this policy, we will make our authorization known.
Under this policy, research includes activities in which you
Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else without written consent.
The following testing methods are NOT considered authorized:
This policy applies to the following systems and services:
This policy excludes the following systems and services:
Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any).
If you aren’t sure whether a system is in scope or not, contact us at firstname.lastname@example.org before starting your research.
Though we develop and maintain other internet-accessible systems or services, we ask that active research and testingonly be conducted on the systems and services covered by the scope of this document.
If there is a particular system not in scope that you think merits testing, please contact us to discuss it first. We will increase the scope of this policy over time as required.
PlexTrac accepts reports for bugs of all shapes and sizes; however, please note that findings which are classified as “Low” or “Informational” are currently not eligible for swag/rewards. We will work through these submissions as time permits.
Examples of items falling within this category:
Information submitted under this policy will be used for defensive purposes only — to mitigate or resolve vulnerabilities.
We accept vulnerability reports via email to email@example.com and will acknowledge receipt of your report within 5 business days.
By submitting a vulnerability, you acknowledge that you have no expectation of payment and that you expressly waive any future pay claims against PlexTrac related to your submission.
In order to help us triage and prioritize submissions, we recommend that your reports
When you choose to share the results of your research with us, we commit to coordinating with you as openly and as quickly as possible.
Questions regarding this policy may be sent to firstname.lastname@example.org. We also invite you to contact us with suggestions for improving this policy.