Cross-Practice Collaboration

Provide Holistic Service Delivery with PlexTrac

Different service domains within a security service provider — like pentesting, vulnerability management, attack surface management, etc. — can be very siloed in their systems and processes. The solution to achieving effective cross-practice collaboration is a one-stop-shop platform for consolidating client data and communication to provide visibility across service areas and deliver more insights to clients. PlexTrac can be leveraged as a workflow automation tool to unify practice areas and provide holistic client delivery.

Ready to see how PlexTrac can supercharge your service provider business?

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Boost Coordination and Communication across Practice Domains with PlexTrac

Use PlexTrac to facilitate collaboration within a practice area, provide visibility to client accounts across domains, and streamline all client communications — achieving a competitive advantage by enriching each service line individually and enabling a coordinated suite of services that provide greater value together.

Problem

PlexTrac Solution

Problem:

Internal practice teams work in silos delivering different services, lacking collaboration, especially when working in different systems. Clients lack a holistic view of the various aspects of their posture.

PlexTrac Solution:

PlexTrac consolidates data into a central location for easy permission-based access to information between practice domains. Coordinated communication enriches each individual service to give clients a more complete picture of their posture.

WATCH TRENDS & SLAS

Problem:

It is difficult to move clients from only using a la carte services to relying on the provider as a strategic partner.

PlexTrac Solution:

PlexTrac enables collaboration and data sharing across domains so value delivered is compounded as clients use multiple services from the provider.

SEE PLATFORM OVERVIEW

Problem:

If the client performs remediation:
Static reports from individual services are challenging to consolidate and an inefficient means for the client to start remediation because there is no easy way to effectively prioritize and track progress.

PlexTrac Solution:

If the client performs remediation:
PlexTrac enables dynamic delivery of results via the Client Portal where customers can have visibility into results from all services and track remediation progress using PlexTrac’s ticketing system or integrations with Jira/ServiceNow.

SEE CLIENT PORTAL

Problem:

If the provider performs remediation:
The remediation team receives a findings document and copies and pastes findings or creates tickets in their system to start remediation. Findings may lack context, requiring rounds of communication and increasing MTTR.

PlexTrac Solution:

If the provider performs remediation:
With PlexTrac, all findings are in one place, where the testing and remediation teams can simultaneously access, view additional context, and collaborate in real time — a true side-by-side view. Remediators can use the in-platform tracker or integrations with Jira/ServiceNow to create tickets and track progress.

SEE FINDINGS DELIVERY & VALIDATION

Problem:

Lower quality deliverable due to lack of efficient collaborative QA workflows.

PlexTrac Solution:

PlexTrac helps enable better collaboration and communication for the internal team, between practices, and with the client — ensuring a higher quality product delivered on time.

“
We were looking for a way to streamline and expedite our own reporting process while also giving our clients a better reporting product and new way to interact with our findings and recommendations. We found that in PlexTrac and are very excited to roll this out to our clients.”

“
We’ve been using PlexTrac for a couple years now and it’s been a game changer for both us and our clients. For our clients, we’ve been able to help them understand vulnerability management and actually start taking action on the long list of results from vulnerability scans that were previously too daunting to tackle efficiently.”