Case Study
Global Telecommunications Provider Modernizes Exposure Management with PlexTrac
Overview
How a large global telecommunications provider unified findings, accelerated remediation, and operationalized Continuous Threat Exposure Management across a sprawling global attack surface.
From fragmented scans and static reports to real-time, prioritized exposure data.
The Challenge
A large global telecommunications provider faced increasing complexity across its expanding attack surface. Security findings from vulnerability scanners, penetration tests, and cloud assessments were fragmented across tools and static reports, making it difficult to prioritize risk and accelerate remediation. Manual workflows slowed progress, and leadership lacked clear visibility into measurable risk reduction.
The Solution
The organization implemented the PlexTrac Exposure Assessment Platform to centralize exposure data and streamline security workflows. PlexTrac unified findings from scanners, pentests, and manual assessments into a single platform, applied contextual risk scoring, and integrated directly with remediation systems like Jira and ServiceNow. atable.
The Full Story
Facing a rapidly expanding attack surface and a growing volume of security findings from both automated tools and manual testing, a large global telecommunications provider sought a way to modernize how its security organization managed vulnerabilities and communicated risk.
Like many enterprise teams, the telecom’s security operations relied on siloed reports, spreadsheets, and disconnected tools that made it difficult to gain a consolidated view of exposure across networks, cloud assets, and critical infrastructure. Pentests delivered in static PDFs, scanner outputs buried in multiple dashboards, and manual remediation tracking led to lengthy turnaround times and inconsistent prioritization. The team needed a solution that would unify data, streamline workflows, and drive measurable risk reduction — not just generate reports.
After evaluating alternatives, the organization adopted the PlexTrac Exposure Assessment Platform to serve as the central nervous system for its exposure management efforts. PlexTrac enabled the security team to ingest findings from a wide range of sources — automated scanners, manual penetration tests, attack surface discovery tools, and internal assessments — into a single, consolidated platform that provided real-time visibility across the entire attack surface.
With PlexTrac, the telecom provider was able to move beyond the limitations of traditional pentest reporting. By eliminating fragmented data silos and static PDF delivery, the security team significantly reduced time lost to manual aggregation and reconciliation. Automated risk prioritization based on configurable risk scoring empowered the team to focus remediation efforts on the most impactful threats, aligned to business context rather than generic severity scores. Integration with ticketing systems like Jira and ServiceNow accelerated remediation workflows, eliminating repetitive manual steps and reducing mean time to remediation (MTTR).
Outcomes and Impact
Beyond tactical improvements, PlexTrac fundamentally changed how security leadership communicated progress and risk to engineering peers and business executives. Dynamic dashboards and real-time analytics enabled the team to demonstrate not just output — such as the number of findings — but actual outcomes, such as exposure reduction over time and remediation velocity. This shift helped secure greater buy-in from stakeholders and reinforced a culture of continuous improvement.
By centralizing data, automating workflows, and aligning remediation to business risk, the telecommunications provider strengthened its exposure management program while increasing operational efficiency. The result was a security organization that could scale with the company’s growth, improve cross-team collaboration, and deliver measurable risk reduction — all while streamlining the delivery and follow-through of security engagements across the enterprise.
